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 Complaints Form
  General Data
Complainant’s First Name*:   Complainant’s Last Name*:  
Complainant’s Business Partner Number:   Complainant’s Contact Number*:  
Complainant’s Email Address:   Complainant’s Physical Address*:  
  Complaint Data
Policy Number:   Claim Number:  
Amount:   Nature of Policy*:  
Institution being Complained Against*:   Insurance Agent/Broker (if available):  
Have you Contacted the Institution Before?*:   Name of Person Contacted (if yes):  
Date Contacted (if yes)*:   Type of Complaint*:  
Supporting Documents
(attach Documents)   
Other Related Documents
(attach Documents)   

Yes, I agree with the terms of service*:  

All fields marked with asterisk(*) are required.

 Talk to Us:   |  Tel: (263)-04-443358/261/422, (263)-0772154281-4  |    Email: info@ipec.co.zw, enquiry@ipec.co.zw  

Functions and powers of the Commission

The summarised functions of IPEC in terms of Section 4(1) of the Act are as follows;

  1. Register, regulate and monitor insurance industry players
  2. Register, regulate and monitor pension industry players
  3. Monitor and ensure compliance of (a) and (b) above to set standards as per the relevant Acts.
  4. To provide information to the public as well as, encourage and promote investment in insurance, pension and provident funds.
  5. To advise the Minister on matters relating to insurance, pensions and provident funds.
  6. To perform any other functions permissible in the Act.
Players in the Insurance and Pensions Industry Compliance

Annual and Service fees( SI 115 of 2009)